Privacy Notice

This Privacy Notice explains how RushPi collects, uses, stores and shares personal information when you use the RushPi website, marketplace, customer services and seller tools.

It applies to customers, sellers, seller team members, dealers, commissioners and visitors who interact with RushPi.

When you create or use an account, RushPi may collect:

• Your name, email address and phone number.
• Your password in securely protected form.
• Your account role, status, address and profile image.
• Email verification and password-reset information.
• Account login and activity records.

You are responsible for keeping your information accurate and protecting your account credentials.

When you place an order, RushPi may collect and store:

• Your first and last name, email address and phone number.
• The products, quantities, prices and seller information.
• The selected payment method and payment status.
• Your province or city, district, sector, street or village.
• Delivery method and additional delivery instructions.
• Order status, cancellation details and relevant dates.

This information is used to create, confirm, fulfil, deliver and support your order.

RushPi may ask for permission to access your device location during checkout. Location access is optional and is used to help identify a delivery position.

Depending on the feature used, RushPi may store latitude, longitude and location accuracy together with delivery information.

You can deny or withdraw location permission through your browser or device settings and enter your delivery address manually.

Seller registration and verification may require:

• Legal and trading business names.
• Registration and tax-identification numbers.
• Business email, phone number, website and address.
• Business descriptions and seller-application messages.
• Identity, registration or other verification documents.
• Application reviews, decisions and verification status.

Verification documents are intended for authorized review and are not displayed publicly as part of the seller directory.

RushPi may process technical information needed to operate and secure the platform, including:

• IP address, browser type and user-agent information.
• Session identifiers and authentication tokens.
• Login time and recent account activity.
• Cart contents and checkout progress.
• Stored privacy choices and interface preferences.
• Error, security and server log information.

RushPi uses local storage and session storage in your browser for functionality such as authentication, cart contents, checkout progress and preferences.

Local storage can remain after you close the browser. Session storage normally ends when the browser session ends. Clearing browser data may sign you out or remove saved cart and checkout information.

RushPi uses personal information to:

• Create, authenticate and manage accounts.
• Process and support marketplace orders.
• Coordinate payment and delivery activities.
• Verify sellers and review submitted documents.
• Manage products, inventory and seller operations.
• Respond to questions, complaints and safety reports.
• Prevent fraud, abuse and unauthorized access.
• Maintain, troubleshoot and improve the platform.
• Comply with applicable legal obligations.

RushPi only shares information when needed to operate the marketplace, protect users or comply with legal obligations. Information may be shared with:

• Sellers involved in an order, including relevant order and fulfilment information.
• Delivery providers who require contact and address information to complete delivery.
• Payment providers used to process or confirm a transaction.
• Technology, hosting, communication and security providers supporting RushPi operations.
• Regulators, courts or law-enforcement authorities where disclosure is legally required.

Seller access to customer contact information may be limited depending on the order status. Sellers must not use customer information for unrelated purposes.

RushPi does not currently sell personal information for money.

RushPi uses reasonable technical and organizational controls to protect information from unauthorized access, loss, alteration or disclosure.

Seller documents are stored as private files and access may be logged. Passwords are not stored in plain text.

No internet service can guarantee complete security. Use a strong, unique password and never share your password, payment PIN or verification code.

Review the Safety Information page for additional guidance.

RushPi keeps personal information for as long as reasonably needed to provide the service, complete transactions, maintain security and meet legal, accounting or regulatory requirements.

Retention periods may differ depending on the information. For example, transaction, payment, verification and fraud records may need to be kept after an account is closed.

When information is no longer needed, RushPi may delete, anonymize or securely restrict it.

Subject to applicable law and identity verification, you may request to:

• Access personal information held about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of eligible personal information.
• Receive available information in a portable format.
• Object to or restrict certain processing.
• Withdraw permission where processing depends on consent.

RushPi may retain information when required by law or needed for completed transactions, security, fraud prevention or legal claims.

To request account or personal-data deletion, email RushPi from the email address connected to your account.

RushPi may ask you to confirm your identity before completing a privacy request. Deleting an account does not always require the deletion of records that must be retained for legitimate legal, transaction, security or accounting purposes.

RushPi is not designed for children who cannot legally enter into marketplace transactions. If you believe a child provided personal information without proper authorization, contact RushPi so the situation can be reviewed.

RushPi may update this Privacy Notice when platform features, business practices or legal obligations change. The updated date will be displayed on this page.